Web app is working fine, but syncing to iOS app and Mac app are not working

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  jleeper81 · Member · October 20, 2026 at 2:50 pm

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  The desktop and mobile versions of the app were not syncing so I followed the troubleshooting steps. I checked the web-based app and it’s working fine; all my data is there. So I logged out of the desktop and mobile app and logged back in, but both say “No notes” and are stuck syncing.

  I use the desktop and mobile app a lot and need these to start syncing again. Is this a server-side issue? What might have changed to break syncing?

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  pauladamswp · Member · October 20, 2026 at 10:44 pm

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  Hi, I’ve had the same problem, and the same thing has been reported here

  https://forums.simplenote.com/forums/topic/ios-app-shows-create-your-first-note-after-reinstall/#post-6943

  The iphone app no longer syncs with my notes and since I signed in and out won’t display any at all.

  I have
  Signed in and out
  Checked my notes are on the web app (and backed them up)
  Restarted my phone
  Checked I am using the same account
  Checked for any network connection issues on my phone
  Checked I’ve got the latest version of the app

  Nothing works, so I’m just left with an empty iphone app.

  The notes sync between the web app and the windows desktop app

  I’d be very grateful for any help

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  staff-bluejay · Staff · October 22, 2026 at 7:30 pm

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  Hi @jleeper81,

  Thanks for reaching out and sharing details.

  We recently had a brief service interruption, as you can read about here: https://forums.simplenote.com/forums/topic/simplenote-down/page/3/?view=all#post-6967

  It sounds like you were affected by this event.

  Would you try logging in again and try accessing the notes, and let us know if you’re still experiencing issues?