Unknown Network Connection Error
-
The third-party SimpleNote app I use, ResophNotes, stopped syncing last week.
It says “Unknown Network Connection Error” when it tries. I can login just fine in browser.
Is there a server down that it connects to? Something else? Any thoughts appreciated. :) -
Hi. I’ve not noticed any server problems. For syncing, your app will connect to simperium.com. The browser app makes the same connection. Are you running the browser and ResophNotes on the same device/computer? I ask this because sometimes different internet providers have different routing problems.
Have you changed the Simplenote password recently? That can cause problems.
-
The browser and ResophNotes are on the same device (desktop).
I have not changed the password in 10+ years 😅
Thanks for the thoughts! I am not sure what caused it to stop syncing. I checked the Windows firewall. I tried a vpn. Nothing 😞
-
I may have found a clue. I started a separate thread focused on the Simperium authentication endpoint:
https://forums.simplenote.com/forums/topic/is-auth-simperium-com-still-supported/
On my system:
api.simperium.comresponds normallysimperium.comresponds normallyauth.simperium.comresolves and responds to ping, but HTTPS connections to port 443 time out
I’m seeing the same ResophNotes “Unknown Network Connection Error” and AlephNote also reports it cannot communicate with
auth.simperium.com.Not sure yet whether that’s the cause, but it seems related.
-
Good find!
Explains why some things are working, and some not.
Given the software I’m using is quite old, I’m guessing the developer won’t update to use a different url, so I’ll have to cross my fingers they fix auth.simperium.com
-
Hi @arebelspy,
auth.simperium.com should be working, but you may be experiencing security blocks, especially when the issue is intermittent, or specific to users (instead of widespread outage).
There can be many different reasons why you may see the issue, such as country-specific blocks, for example.
Would you mind further assisting us by providing some details about your connection? Specifically, if you could please provide a traceroute, it would be very helpful!
- On Windows, open a command shell (Command Prompt) and run:
tracert simperium.com - On macOS/Linux, open a terminal and run:
traceroute -I simperium.com
Please be aware that we have received several reports indicating that some Internet Service Providers (ISPs) in certain countries are blocking our sites, so I recommend checking any blocked sites at the ISP level as well.
- On Windows, open a command shell (Command Prompt) and run:
Simplenote Support Forums 