Is auth.simperium.com still supported?

  • Unknown's avatar
    skiped37ac247f8 · Member ·

    I ask because api.simperium.com and simperium.com both respond normally, but auth.simperium.com times out on HTTPS:

    • auth.simperium.com resolves to 192.0.84.248
    • ping auth.simperium.com succeeds
    • tracert auth.simperium.com reaches Automattic’s network
    • curl.exe -I https://auth.simperium.com times out connecting to port 443
    • Browser also times out
    • Tested on both home Internet and a mobile hotspot

    This appears to affect clients that rely on Simperium auth. Is this endpoint retired, temporarily down, or replaced by a newer Simplenote authentication flow?

    For reference, Simplenote Web, the official Simplenote Windows app, and nvPY work for me, while ResophNotes and AlephNote do not.

  • Unknown's avatar
    arebelspy · Member ·

    Throwing in a comment that I hope auth.simperium.com is fixed, since I use ResophNotes which attempts to sync through this. :)

  • Unknown's avatar
    photis66 · Member ·

    I have the same problem. Resophnotes on windows cannot sync anymore with Simplenote. I think it is a simplenote problem more than anything else. However, I do not know how it can be solved. Any help would be greatly appreciated.

  • Unknown's avatar
    chamakers · Member ·

    I use Resoph Notes on Windows, syncing with Simplenote, which has stopped working. I would greatly appreciate any help or suggestions.

  • staff-bluejay · Staff ·

    Hi @skiped37ac247f8, @photis66, and @chamakers,

    As far as we know, auth.simperium.com should be working, but you may be experiencing specific network block.

    Would you mind further assisting us by providing some details about your connection? Specifically, if you could please provide a traceroute, it would be very helpful!

    • On Windows, open a command shell (Command Prompt) and run:tracert simperium.com
    • On macOS/Linux, open a terminal and run:traceroute -I simperium.com

    Please be aware that we have received several reports indicating that some Internet Service Providers (ISPs) in certain countries are blocking our sites, so I recommend checking any blocked sites at the ISP level as well.

  • Unknown's avatar
    photis66 · Member ·

    I have run tracert simperium.com twice, and both times request timed out without success. Any more help would be greatly appreciated. Many thanks.

  • Unknown's avatar
    chamakers · Member ·

    I ran tracert simperium.com with the following result. I would greatly appreciate any further help. Thank you very much.

    Traza a la dirección simperium.com [192.0.84.247]
    sobre un máximo de 30 saltos:

    1 2 ms 1 ms 2 ms 192.168.0.1
    2 14 ms 9 ms 14 ms host129.190-52-38.wirenet.com.ar [190.52.38.129]
    3 18 ms 3 ms 2 ms 10.250.0.2
    4 3 ms 3 ms 3 ms host241.181-88-167.telecom.net.ar [181.88.167.241]
    5 32 ms 30 ms 30 ms host198.181-96-22.telecom.net.ar [181.96.22.198]
    6 * * * Tiempo de espera agotado para esta solicitud.
    7 * * 43 ms host234.181-96-113.telecom.net.ar [181.96.113.234]
    8 41 ms 29 ms 28 ms host181.181-96-120.telecom.net.ar [181.96.120.181]
    9 39 ms 31 ms 28 ms 213.140.39.116
    10 289 ms 187 ms 149 ms 176.52.249.39
    11 257 ms 205 ms 199 ms 213.140.33.55
    12 * 231 ms * 213.140.43.206
    13 145 ms 145 ms 144 ms be-206-pe12.nota.fl.ibone.comcast.net [96.87.11.177]
    14 214 ms 244 ms 201 ms be-3312-pe12.1950stemmons.tx.ibone.comcast.net [96.110.34.106]
    15 231 ms 243 ms 264 ms 96-87-11-22-static.hfc.comcastbusiness.net [96.87.11.22]
    16 268 ms 307 ms 187 ms as2635.network [198.181.119.83]
    17 * * * Tiempo de espera agotado para esta solicitud.
    18 190 ms 190 ms 188 ms 192.0.84.247

    Traza completa.

  • Unknown's avatar
    arebelspy · Member ·

    Here is my tracert to simperium.com

    C:WindowsSystem32>tracert simperium.com

    Tracing route to simperium.com [192.0.84.247]
    over a maximum of 30 hops:

    1 2 ms 2 ms 2 ms RT-AC88U-0F20 [192.168.1.1]
    2 12 ms 4 ms 6 ms fdr1-hllkwaxx-lo-0.bb.as20055.net [50.35.96.1]
    3 12 ms 7 ms 6 ms lr1-hllkwaxx-b-be-19.bb.as20055.net [204.11.67.210]
    4 7 ms 8 ms 7 ms cr2-sttowajm-b-be-17.bb.as20055.net [209.46.6.111]
    5 10 ms 6 ms 5 ms cr2-sttowajm-a-be-11.bb.as20055.net [137.83.81.92]
    6 7 ms 8 ms 7 ms agg2-tkwlwank-be-10.bb.as20055.net [209.46.5.179]
    7 7 ms 11 ms 9 ms pr1-tkwlwana-be-13.bb.as20055.net [204.11.67.165]
    8 9 ms 9 ms 11 ms sea-b4-link.ip.twelve99.net [213.248.74.144]
    9 6 ms 4 ms 6 ms sea-b1-link.ip.twelve99.net [62.115.132.157]
    10 26 ms 27 ms 32 ms sjo-bb3-link.ip.twelve99.net [62.115.132.152]
    11 38 ms 34 ms 33 ms lax-bb1-link.ip.twelve99.net [62.115.139.150]
    12 67 ms 66 ms 69 ms dls-bb1-link.ip.twelve99.net [62.115.140.237]
    13 64 ms 65 ms 65 ms dls-b5-link.ip.twelve99.net [62.115.136.183]
    14 86 ms 68 ms 65 ms automattic-ic-307705.ip.twelve99-cust.net [62.115.46.234]
    15 67 ms 64 ms 65 ms as2635.network [198.181.119.77]
    16 * * * Request timed out.
    17 65 ms 64 ms 65 ms 192.0.84.247

    Trace complete.

    ———————————–

    Ran it twice, the second time was identical up to step 14, then:

    14 79 ms 77 ms 78 ms automattic-ic-307706.ip.twelve99-cust.net [62.115.46.238]
    15 70 ms 71 ms 69 ms as2635.network [198.181.119.83]
    16 * * * Request timed out.
    17 68 ms 94 ms 68 ms 192.0.84.248

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