not receiving password reset link via mail
-
Hello,
I am forced by you to reset the password but the link to reset it is not arriving in my mailbox.
I am stuck now as I am not able to setup Simplenote on my new phone
-
-
I think Simplenote is down. I’m running it on three devices and none of them are updating or syncing. And I tried re-logging in on one of them and immediately got a “sorry, we’re having problems” notification. It would be nice if they could post that here on the forum.
-
This was an issue several days ago, before the current outage. I know because I got an unprompted password reset email in Spanish and that made me paranoid to change my password. I tried the password email option and got nothing. Tried it three times. This was on Oct 15th. I actually sort of suspect that password reset emails are sending to the wrong email addresses. That would explain why I got some random password reset email and then the ones I requested never showed up in my inbox. I can’t prove it obviously but that’s my guess of what’s happening. If that’s the case, hopefully that doesn’t mean some random other Simplenote user is getting a password reset email that would give them access to my account. I don’t even know if my email theory is correct but even if it is, it’s not clear that there would be a security issue of if the receiver would just get an error if they attempted a password reset.
-
-
Effectively there is no “Simplenote”. Automattic, the company behind Simplenote, has apparently open sourced the code and active development has ceased, so the app has been running on autopilot for the last few years. We haven’t noticed because typical Simplenote users appreciate the app’s simplicity, so we’re not looking for new “bells and whistles”. So the bottom line is that there is no “Simplenote” to give a word on this., as the support page just sends us all here to this forum. It probably doesn’t help that Automattic itself is in the midst of some very serious internal turmoil, with a very nasty battle for control of the firm currently taking place.
-
-
I got one too but so many hours after I requested it, it didn’t work. But I also tried the login with password option on my iPad and it does log me in but it doesn’t update. After you entered the login link, did anything happen? I’m beginning to think that this is an iPhone/iPad issue because everything works on my Mac for now. But in any case, with no one “minding the shop” I don’t expect the iPhone/iPad issues to be fixed anytime soon, if ever. So I’m moving on to Apple Notes.
-
-
Yes, at the very least get on the web app (app.simplenote.com) which still seems to be working, and export your notes before that functionality breaks. Then go shopping for a similar app. I’m an Apple guy so I went with Apple Notes, even though it lacks the extreme simplicity that got me into Simplenote.
-
Agreed on exporting while you still can. I just looked into a lot of options, specifically their iOS apps: PrivacyNotes, Joplin, Notesnook, UpNote, Standard Notes, Obsidian, Apple Notes, and Bear. I’m looking for a good and simple interface and really only Bear and Apple Notes pass that test. They’re the only two that let me swipe to get rid of the keyboard like Simplenote and that handle pasting gracefully. I don’t know why but most apps take a noticeably longer time to bring up the paste option when I tap or highlight a word. And some (Notesnook) have to process for several seconds when I paste in large amounts of text (roughly 20k characters). I like parts of all the ones I listed but they do me no good if the interface isn’t simple and snappy. Obsidian is snappy but just wildly different from Simplenote. Almost the polar opposite. Apple Notes is decent but I’m not sure I can import with timestamps to keep my note order. It also has export issues where I’m not sure I’d get my timestamps if I ever wanted to leave. Bear is wonderful. It’s like a tiny step up from Simplenote. Main downside is it costs $30/year for cloud sync but that’s not too bad.
-
Hi @justaskoli @paulgemp614e5204f9 @kiffmeister @mazormisha
Thanks for reaching out and sharing details.
We recently had a brief service interruption, as you can read about here: https://forums.simplenote.com/forums/topic/simplenote-down/page/3/?view=all#post-6967
It sounds like you were affected by this event.
Would you try logging in again and try accessing the notes, and let us know in the thread above if you’re still experiencing issues?
-
I downloaded SimpleNote from the Mac App Store years ago. I just changed computers with a new Mac OS. Downloaded the App again and I can’t access my SimpleNote. Usually apps downloaded from the Mac App Store just require the email used for my Mac and my passcode. This does not work. Suddenly SimpleNote wants me to log-in with WordPress or something. I tried the Forgot my password window several times and have not rec’d a response allowing me to reset the password and access my years of notes! Any chance of recouping my notes?
PS I had to set up an account so I could place this query but that doesn’t get me into my years old SimpleNote. Any hope?
-
Hi. Your Simplenote account name is the email you used when you first created the account. emails from Simplenote are sent to that address.
If you do not need to access your old data, you could just create a new Simplenote account, using your current email.
-
Yes, of course have entered the email I use when purchasing an app from the Apple Apps online and not received a response from Simplenote.
I also tried my 2 other emails and also received no response.
I’ve had SimpleNote for quite a few years so yes, I need access to the data in there!
All the other apps that I’ve gotten from the Apple App online opened just fine on my new desktop. Only Simplenote has not. Usually there is Support for an app that can help resolve an issue, but perhaps SimpleNote has abandoned all support?
-
Your Simplenote account name is not the Apple ID that you use for the App Store. It is the email you used when you first created the Simplenote account.
You could try logging in to the Simplenote web app, app.simplenote.com, in a browser. It should offer to send a code to your email.
-
Well, then, I guess I’m screwed. I have three current emails and Simplenote does not send a code to any of them. I’ve tried all three several times.
It’s not likely, but also possible, that I used an email that’s no longer in service.
-
If you check the list of your apps in the Mac App Store, you may be able to find when you first installed Simplenote. That’s how it works in iOS. That might help you to remember the email you were using then.
-
Hi @skylotus07006bd2e0 –
To keep things easy to follow, let’s carry on in the topic you opened, since it has your full history:
https://forums.simplenote.com/forums/topic/not-receiving-password-reset-code-or/
I’ll follow up with you there. Please post any updates in that topic rather than this one.
- The topic ‘not receiving password reset link via mail’ is closed to new replies.
