Lost Access after Email Change
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Hi,
I recently changed the email address of my account. This worked, and I got the notification email that the change was successful. Now I can’t log into the account at all anymore. The Password Reset email using the new email does not work. The old emails address only results in a new account.
So I don’t have any access to my previous notes :(
Any help is appreciated.
Thanks!
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I’m glad you let us know! @emergeasnew. I’ve reached out to the email on file with your @emergeasnew account to help further. Let me know here if you don’t get that message shortly.
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Dear Customer Support
The same thing is happening to me.
I would appreciate if you could help me.
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Hi @pol630f658cb2df, I dropped you an email to follow up with you regarding your account issue. Please let us know if you don’t get the email. Thanks!
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Hi Simplenote team, I’m experiencing the same problem. I would greatly appreciate your help in getting access to my notes. Thank you!
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I am also can not log in to simplenote web app after changing account email
Any help is appreciated.
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Dear Customer Support
The same thing is happening to me.
I would appreciate if you could help me.
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I also lost access to my account on the web app after changing account email
I’ll appreciate it if anybody helps me.
Thank you. -
@zerotwo1224 I noticed that you’ve already sent us an email. Let’s continue our conversation there and we’ll assist you further. Thanks for reaching out!
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I have the exact same problem and I am locked out of my account using either my old or new email and password resets yield nothing
Simplenote Support Forums 