can not log in to simplenote web app after changing account email

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  snyvet · Member · November 6, 2023 at 5:10 pm

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  i have changed my email. and now i can log in to my desktop simple note app and not to web app.“Could not sign in with the provided email address and password.”

  Reset password also i can not because the link from forgot page does not come

  if i paste in log in window my old email it says :

  Account verification required. You must verify your email before logging in to your account

  it seems my new email does not work in web app although i get confirmation email from simplenote team that my account email has changed successfully

  please resolve this issue

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  staff-fred · Staff · November 15, 2023 at 10:13 am

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  @snyvet We’ll follow up with you via your email so we can help resolve the issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Simplenote account email or not).

  Please keep an eye out any emails from the support team in your inbox.

  Thank you!