Help! Cannot reset Account Password, unable to Receive Mails

• 

  etherealmirror · Member · July 7, 2026 at 1:52 pm

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  Hello,
  I urgently need to reset my Account password (because I cannot login to the simplenote web access, stating
  “This password has appeared in a data breach, which puts your account at high risk of compromise. To protect your data, you’ll need to update your password before being able to log in again.  “

  I wanted to do so and reset my password.
  I tried with
  https://app.simplenote.com/reset/
  and
  https://app.simplenote.com/forgot/

  
  I am NOT able to receive the Mail for the password reset Link. No Mail from Simplenote is arriving at my inbox.

  I can click on the button to send a password reset link, but I NEVER received an email.

  My mailbox is working, it can receive other mails from other Senders without problems.
  I also checked SPAM folder an whitelisted mails from *@simplenote.com.
  Seems that your mail server refuses to send the mail.

  Here is my account ‘ethereal-mirror [at] web.de’ (replace ‘[at]’ with ‘@’ .

  Please help to make my Account working again.

  Thank you in advance
  Best regards
  T.

• 

  tamiratb · Staff · July 10, 2026 at 6:24 pm

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  Hi @etherealmirror,

  This thread looks like a duplicate of your other topics on the same issue, so we’ll close this one out to keep the conversation in one place:

  • https://forums.simplenote.com/forums/topic/unable-to-receive-password-reset-link-email-to-mailbox-cannot-access-account/?view=all

  • https://forums.simplenote.com/forums/topic/passwort-reset-email-never-arrives-in-my-associated-mail-account-inbox/?view=all

  You’ve also reached us by email at (email visible only to moderators and staff) about this, and since those messages are getting through to you reliably, that’s the best place to continue – we’ll follow up with you there as needed.

  Thanks!

• 

  etherealmirror · Member · July 22, 2026 at 2:06 pm

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  @tamiratb
  You already worked with me (thanks for this!).
  
  I still need help. Could you please assist me again with resetting my simplenote account password?
  
  You sent me one manually created password reset link via mail, but I was not able to use it because I checked the email too late and your link was already expired.
  
  Could you please assist me again?
  
  I have already sent couple of emails to (email visible only to moderators and staff)
  
  Thank you in advance!
  Best regards
  Tobias

• 

  staff-rangelife2233 · Staff · July 25, 2026 at 5:37 pm

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  Hi @etherealmirror –

  We have sent a new reset link via the email ticket.

  Since we are helping you via email, I’m going to close this thread.

  For simplicity and efficiency, let’s keep the discussion over email. That will allows us to provide more efficient support.