Lost Access after Email Change
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After changing my email address, I can’t log in to Simplenote on the web. I would appreciate it if you could help me.
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Hello @kanaru3757. I have emailed you to resolve this. Let us know if you have not received it.
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I also can no longer log into the web app after changing my email. Could I get an assist? I was able to export all my notes on the phone app but can’t get into the web app at all. I can log into the mobile app with my new email address, but not on the web app. Thanks for any help!
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Hello @hunterscottlee129a26930e. I have emailed you to resolve this. Let us know if you have not received it.
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Hi Team,
After changing my email address, I can log in my mobile with my new email but not on the web. Could you help me please ? -
@brunorocher We’ll follow up with you via your email so we can help resolve the issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Simplenote account email or not).
Please keep an eye out any emails from the support team in your inbox.
Thank you!
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Dear Custmer Support
I’m probably having the same problem.
I changed my email address.
When I tried to log in to change my email address, I was told that my password was not secure and that I should change it.
Buj I can’t receive the password change email because I changed my address.
I’m Japanese, so I’m sorry I’m not good at English.
Please help me.
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Dear Custmer Support
Thank you for your help.
However, I did not receive the email. What should I do?
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Hi @oz0ke,
I have had a look at our support history and I can see that we sent you an email on Friday, May 31st. If the email did not show up in your inbox, please check your spam/junk folders.
Please note that the email was sent to the email address you used for your WordPress.com account in this Forum.
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Thank you for your support.
I’m sorry again and again.
I checked my spam folders, but the email never arrived.
I’m sorry to bother you, but could you please send the email again?
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@oz0ke I believe you might be checking the wrong email address :-)
Can you go to https://wordpress.com/me/account to see which email address you used for your account in this forum? All our emails were sent to that email address. -
I checked the email registered to my account.
That was definitely an address I could use, but I never received any support emails from you.
I received notification emails from WordPress properly, so I don’t think the address is incorrect.
I’m sorry for asking the same question over and over again.
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Thank you for your support.
The email had arrived!
However, it said the following there:
I couldn’t find any Simplenote account associated with your email address. Perhaps you signed up with a different email address?
I have already changed my email address and can’t use my previous address (linked to my Simple Note account).
I remember the old address so I can let you know.
But it’s better not to write it here, right?
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