I can no longer access my notes after changing the email address of my account

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  fionabot · Member · March 27, 2023 at 9:36 am

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  Hi,

  I have changed the email address of my account because the old one would become obsolete. Since then, it is impossible to connect or reset password with the new email adress and I no longer have acces to my notes on the former one. Is it still possible to get access to my account to retrieve my notes?

  Many thanks in advance for your support!

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  staff-therezzap · Staff · March 27, 2023 at 1:54 pm

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  Hi there!

  Thanks for reaching out. I’ve sent you an email so we can confirm the details we need to fix your account. We’ll need to know the original email you were using on the account and then fix this on our end.

  Keep a look out for our email in your inbox.

  Thanks!

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  dx8cxmsrtw · Member · May 5, 2023 at 3:42 pm

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  I am having exactly the same issue. Please advise.

  Thanks.

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  cyh0011215 · Member · May 8, 2023 at 5:26 pm

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  Hi!
  
  I am having the same issue. Please send me an email to resolve this as soon as possible. Thank you!

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  kreitschie · Member · May 10, 2023 at 8:27 am

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  Hey, @staff-therezzap, I have now the same issue (I guess).

  I received a “Simplenote Email Changed” mail by Simplenote, but wasn’t able to log in to it. And password reset doesn’t send me a mail to the old address.

  Please investigate and reach out to me to resolve this.

  Merci!

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  kreitschie · Member · May 10, 2023 at 8:28 am

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  *correction: password reset send a mail neither to old nor the new address.

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  staff-therezzap · Staff · May 10, 2023 at 5:02 pm

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  Hi folks!

  Thanks for your patience with us, we’re working to catch up here and will be reaching out to all of you. Please keep a look out in your inbox for emails from our support team.

  Thanks!

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  marinesaffar1 · Member · May 11, 2023 at 9:40 am

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  Hello dear simplenote support,
  I also changes my email address from my pro address to my personal address and I cannot login anymore to see my notes.

  Please help me,
  Marine

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  staff-fred · Staff · May 12, 2023 at 6:32 am

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  @dx8cxmsrtw @cyh0011215 @kreitschie @marinesaffar1

  We have sent you an email!

  Please check your inbox and respond with the requested information. Remember, we used the email associated with your forum user account, which might be different from the one you used for your Simplenote account. Thank you!

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  modestononsens · Member · January 30, 2025 at 9:12 pm

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  Hello, i have this trouble too!! Can you please help me with this? I would really appreciate it

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  staff-fred · Staff · February 5, 2025 at 1:32 am

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  @modestononsens Sure, we’ll reach out to you on your email. Thanks for reaching out.

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  markduberry · Member · February 5, 2025 at 4:04 pm

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  Same problem here. I started a thread about it myself before finding this one: https://forums.simplenote.com/forums/topic/email-change-and-backup-query/

  Please contact me to help resolve it. Thanks.

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  staff-fred · Staff · February 11, 2025 at 6:37 am

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  @markduberry Thanks for reaching out. I have replied you here.