Can’t reset account password

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  lucasmalore3a881ab57 · Member · January 22, 2024 at 9:37 pm

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  I’m trying to recover my account, but no email for password reset arrives to my email. I start a new topic since my previous one was completely ignored.

  My mail is (email visible only to moderators and staff)

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  lucasmalore3a881ab57 · Member · January 26, 2024 at 9:34 pm

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  Can I _please_ have a response?

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  kontakte6812b6ae7 · Member · January 30, 2024 at 11:23 am

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  I have exactly the same problem. Seems to be an issue with SimpleNote.

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  mgalib · Member · January 30, 2024 at 1:52 pm

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  Any solutions ?

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  mat0501 · Member · January 30, 2024 at 10:22 pm

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  Same problem. Link to change account password does not work, please fix this option

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  staff-fred · Staff · February 1, 2024 at 7:18 am

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  @lucasmalore3a881ab57 I’ve replied to your other thread here and we should have already followed up with you on your email. Please let us know if you didn’t get it.

  @kontakte6812b6ae7 I see that I’ve also replied you in the same thread. You should already received an email from us.

  @mgalib I saw your post in the other thread and we’ll address that shortly.

  @mat0501 If your issue is unable to click the Change my Password button, please look at this following thread:

  Can’t Press “Change my Password” button on “Reset your password” page

  If it’s a different one, please let us know so we can also follow up with you.

  Thanks all for the reports!