All blank upon logging in – PLEASE HELP
-
Hello – this issue has been ongoing for 2 weeks now.
Whenever I try to login, it will only show an all blank page with the URL “https://app.simplenote.com/“
I have tried clearing all browser history and cache and that did nothing. Does anyone else have experience with similar issues?
Thank you so much!
-
Hi. What OS version and browser are you using? Have you tried turning off your ad blocker?
-
Thanks for jumping in @johnswift37, that’s spot on. Ad blockers and browser extensions are a really common cause of a blank screen, so turning those off is a great place to start.
To help narrow it down a bit further, @affable8a7878aee3 could you try loading app.simplenote.com in a private/incognito window? It’s also worth trying a completely different browser than your usual one.
If Simplenote loads in either of those, we’ll know something in your main browser is getting in the way.
Let us know how those tests go!
-
Hello @affable8a7878aee3, do you have updates about the above? We usually close inactive threads after a week of inactivity. Thanks!
-
Hi all, I am so sorry – I went out of the country for 3 weeks and did not have steady access to internet.
This issue has not resolved, but, I have realised it only happens on my work station. My Simplenote works well on another work station, and on my home laptop. This problematic work station is a Windows 11, and a company computer so we do not have ad blocker installed. This computer previously loads Simplenote just fine!
Sorry all, for the wildly delayed update, and I appreciate y’all’s help so much!
-
Tiny update: Incognito window does not work, but I have managed to get it to work on the Edge browser (wow, the only time Edge outperforms on anything lol).
I would say this issue is semi-resolved and I’m okay closing it, but it would still be awesome if anyone has an insight on why it stops working on Chrome!
Thanks so much again!
-
Hi there,
Sebastian here. I hope you are doing well. Thanks for the extra detail, and no need to apologize for the delay. The Chrome versus Edge comparison was the most useful thing you could have told us.
That comparison points at the Chrome installation on that machine rather than at Simplenote or your account. Edge works on the same computer and network, and incognito starts with no cache, cookies, or normal extensions, so what is left is Chrome itself.
Worth trying in this order:
- Update Chrome and relaunch it, even if it says it is already up to date: https://support.google.com/chrome/answer/95414
- Open chrome://settings/system and switch off the graphics acceleration option, then relaunch. This is the usual reason one site goes blank in Chrome while other browsers are fine, and it depends on the machine’s graphics driver.
- Open chrome://flags, click “Reset all”, and relaunch.
- Reset Chrome’s settings: https://support.google.com/chrome/answer/3296214. This is more useful than reinstalling, since on Windows, a reinstall keeps your existing profile.
If it is still blank after that, it is probably something IT controls on the company machine. Check chrome://extensions for anything marked “Installed by your administrator”, and ask them to allow these three addresses, which are also listed at https://simplenote.com/help/#network:
https://app.simplenote.com
https://api.simperium.com
https://auth.simperium.comEither way, staying on Edge is a perfectly good answer, so please do not feel you have to fix Chrome. There is also a Windows desktop app at https://simplenote.com/apps/ (it installs from the Microsoft Store) if you would rather not rely on a browser there.
Warm regards,
