Updated account e-mail – Unable to login

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  roxprognyc · Member · July 6, 2023 at 9:51 pm

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  Hi Simplenote, I updated my e-mail from old e-mail to my new one ((email visible only to moderators and staff)).

  It’s now giving me this error message: Could not sign in with the provided email address and password.

  I’m not sure what to do since the account e-mail worked

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  kw7ock64 · Member · July 7, 2023 at 9:07 am

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  This is also happening to me now. Please help.

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  kw7ock64 · Member · July 7, 2023 at 9:21 am

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  P.S. I can login in the Android app, just not on a PC browser.

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  roxprognyc · Member · July 12, 2023 at 8:49 am

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  I’m still unable to login and view my notes.

  I updated the e-mail. After updating the e-mail (successfully), I can’t log in using the updated e-mail.

  Is there any customer support? I’m not asking for anything complicated. I just want to login to my account at simplenote.com

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  roxprognyc · Member · July 12, 2023 at 8:53 am

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  Oh yeah, I can login to the mobile (iOS) app. It works. But I can’t login to simplenote.com. Odd

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  staff-fred · Staff · July 14, 2023 at 5:28 am

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  @roxprognyc and @kw7ock64 sorry for the delay.

  We’ll follow up with both of you via your email so we can help resolve the issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Simplenote account email or not).

  Please keep an eye out any emails from the support team in your inbox.

  Thank you!

  We’ll also close this thread since this will be handled by email.

  For others who are here and facing similar issues, we encourage you to start a new thread. Thanks!