Unable to update password

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  plo01 · Member · June 1, 2024 at 6:10 pm

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  Hi,

  When trying to connect a new device I get following message:

  This password has appeared in a data breach, which puts your account at high risk of compromise. To protect your data, you’ll need to update your password before being able to log in again.

  But when I try go get the password update email, no email is received; so I’m connected on previously registered devices, but unable to attached new devices to my account. How to get the reset passowrd link sent to my email ? Are you filtering out some email domains, that where not previously filtered out ?

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  oz0ke · Member · June 1, 2024 at 9:07 pm

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  Dear Custmer Support

  I have the same problem.

  When I try to log in I get a message telling me to change my password.

  However, I haven’t received an email to change my password.

  I’m stuck and can’t do anything.

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  staff-frank · Staff · June 4, 2024 at 2:16 pm

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  @plo01 @oz0ke We’ll follow up with both of you via your email so we can help resolve the issue. Note that we’ll write to you from the email address you used for your account in this forum.

  Please keep an eye out for any emails from the support team in your inbox.