unable to access history

• 

  vtest77 · Member · August 4, 2023 at 3:19 pm

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  whenever I select history on any note I get a message “couldn’t retrieve history”.

  This used to work. I can logged in to simple note. I am not using sync as I am only using it on the one device (android).

  Is anyone else having this issue?

  Thanks

• 

  staff-zara · Staff · August 8, 2023 at 3:54 am

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  Hi @vtest77 👋

  Sync is automatically enabled for all Simplenote accounts. If you haven’t done so, can you try if you can retrieve the history on the web app at https://app.simplenote.com?

  However, sync is currently having issues because of a server issue, so I suspect your problem is related to that. Please bookmark this forum post for updates.

  https://forums.simplenote.com/forums/topic/simplenote-servers-performance-issues-august-2023/

  In the meantime, please export your notes as a backup: https://simplenote.com/help/#export

  We appreciate your patience while we look into this issue.