Syncing errors

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  jiayiyang · Member · May 25, 2023 at 12:35 am

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  I just opened the app and I lost the last week of critically important notes. Not sure what happened. Is there any way to recover the notes?

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  helper-mobilefox · Member · May 28, 2023 at 1:37 pm

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  Yes, we can help you check for them. I recommend opening up and signing into the Web App at app.simplenote.com to see what our servers have saved for you.

  Once you’re signed in, lost notes can usually be found either in the Trash or in the history of an existing note. We recommend checking the trash and revisions in whichever app you use the most, as well as the web app at https://app.simplenote.com.

  It’s also worth restoring notes from the Trash so you can view their history. Pay particular attention to any blank notes you can see or titles you don’t recognize.

  To search the history, open a note and click the clock icon at the top, then move the slider.

  Also, use the search field to check for content that may have been in the note. We don’t recommend just searching for the title, as we’ve seen people have trouble finding notes when accidentally deleting or changing the title text.