Simplenote webapp on Chrome doesn’t load

  • Unknown's avatar
    joshchough · Member ·

    When I try to click “Login” on the website or go to app.simplenote.com, I get the following screen

  • Unknown's avatar
    johnswift37 · Member ·

    Hi. Try checking your ad blocker and firewall, or maybe turn off private browsing.

  • Unknown's avatar
    joshchough · Member ·

    I don’t have an ad blocker. Firewall isn’t blocking it. Not using private browsing.

    I can also access simplenote.com just fine.

  • staff-frank · Staff ·

    Hi @joshchough,

    There could be a couple of reasons why you’re seeing this error message:

    • Outdated cache or cookies in your Chrome browser might be interfering with the loading.
    • In some cases, unstable internet connectivity can cause website loading issues.

    Here are a few steps you can try to troubleshoot the issue:

    1. Try clearing your Chrome browser’s cache and cookies. This can often resolve issues caused by outdated data.
    2. Open Chrome in incognito or private browsing mode and try logging in again. This can help determine if browser extensions are causing conflicts.
    3. Restart Chrome and computer
    4. Ensure you have a stable internet connection.
  • Unknown's avatar
    joshchough · Member ·
    1. I have cleared my browser’s cache and cookies but it still failed.
    2. I tried in private browsing but it still failed.
    3. I restarted Chrome and computer but it still failed.
    4. All other websites are working so internet connection is not the issue.
  • Unknown's avatar
    johnswift37 · Member ·

    Could you try another browser, to make sure it’s not Chrome-specific?

    Are you seeing captchas when trying to login? Are they causing a problem, like multiple cases being presented?

    Have you recently changed your Simplenote password?

  • Unknown's avatar
    joshchough · Member ·

    It also does not work through Edge. I am able to use the Simplenote iOS app though.

    No captchas.

    I haven’t changed my password.

  • mikerockwell · Staff ·

    Are you able to accessing the Simplenote web app from another network — such as a wired network or another Wi-Fi network? This will help determine whether there could be a network-specific issue.

    Also, do you use any custom DNS settings on your computer? If so, you may want to consider disabling that as well to see if there could be a DNS-specific issue.

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