Simplenote sync failed

  • Unknown's avatar

    I have been using Simplenote for almost ten years, in sync between my Mac and my Android phone. This morning I opened (for the first time after a number of weeks) Simplenote on my Mac. It started sync notes with the phone, which I use daily several times a day. It ended up with at least one note (I haven’t checked them all) as of April 10 (rather than today), which was the last version of that note on the Mac. The trouble is that it now thinks that that is the latest version of that note, even on my phone. Every update after that appears to be lost forever. Very bad.

  • Unknown's avatar

    I’m glad you reached out! Lost note content can usually be found either in the Trash or in the history of an existing note. We recommend checking the trash and revisions in whichever app you use the most, as well as the web app at https://app.simplenote.com. You’ll want to sort the notes by the last modified date from the app settings before you start checking.

    It’s worth restoring notes from the Trash so you can view their history. Pay particular attention to any blank notes you can see or titles you don’t recognize.

    To search the history, open a note and click the clock icon at the top, then move the slider.

    Also, use the search field to check for content that may have been in the note. We don’t recommend just searching for the title, as we’ve seen people have trouble finding notes when accidentally deleting or changing the title text.

    If this doesn’t help, can you share an example of a title of one of the notes that’s had this issue? It will also help to know:

    • what devices you use Simplenote on
    • their operating systems and versions
    • the Simplenote versions on each
    • the browser and version you use to access https://app.simplenote.com
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