Simplenote 2.30 freezes and crashes on the latest Samsung UI6 firmware update

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  nicholasnovikov · Member · November 26, 2023 at 6:56 pm

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  Hello.

  Simplenote 2.30 freezes and crashes on the latest Samsung UI6 firmware update (Android 14).

  Reinstall, data and cache cleaning didn’t solve the problem.

  Please, check and fix android app.

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  staff-frank · Staff · December 4, 2023 at 3:48 pm

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  Hi! The Simplenote app has been properly working on my Samsung Galaxy S23. I am attaching a screenshot of my phone’s software details:

  

  Can you tell us what devices you use Simplenote on?

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  nicholasnovikov · Member · December 4, 2023 at 10:18 pm

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  here it is

  Samsung S22 Ultra, one UI 6.

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  nicholasnovikov · Member · December 4, 2023 at 10:21 pm

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  I think this screenshot will be more useful:

  

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  helper-mobilefox · Member · December 11, 2023 at 3:49 pm

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  Thanks for those details! Can you confirm for us that you are able to access your notes on the same device at https://app.simplenote.com/ ? Trying the browser out on the same device will give us some better ideas on where the issue with the crash might be coming from.

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  nicholasnovikov · Member · December 12, 2023 at 10:09 pm

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  Yes, I can confirm that.

  Right now I installed “web app” and able to browse through all my notes.

  But in “note edit” mode I can’t use backspace at all.

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  staff-frank · Staff · December 19, 2023 at 1:16 pm

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  Unfortunately, the built-in editor component we use isn’t officially supported on mobile browsers. This is why backspace isn’t working for you in a web browser.

  However, the issue with the latest UI6 update has been reported to our developers. It will likely take some time to address this particular issue, which unfortunately I don’t have an exact timeframe on.

  Thanks for your patience and understanding in the meanwhile!

  
  
  

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  blablabla8202 · Member · December 30, 2023 at 11:46 am

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  Hi, I come here to confirm that Simplenote does freeze crash when accessing the app in Android One UI 6.0, Android 14 in Galaxy S21 Ultra 5G. Using Simplenote in Chrome however, is still fine.

  I’ll waiting for the next update, cheers.

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  adelgmre · Member · February 1, 2024 at 9:52 am

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  i hope you can do something for me , because i lost all my notes in the year of 2023 , all all , how come , i don’t know , although i just paid 199 dollars , for your program , this is not good really , i am very disappointed .

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  adelgmre · Member · February 1, 2024 at 9:59 am

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  My phone is Samsung s 22 altra 22 , this happened after i updated to UI6

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  staff-fred · Staff · February 2, 2024 at 1:23 am

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  @adelgmre We see that you’ve already reached out to us via email, and we’re going to respond to you there. Thanks for getting in touch!

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  soundman06 · Member · February 6, 2024 at 12:46 am

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  I would like to add that after updating the OnePlus 9 Pro phone to Andriod 14, I also received a broken application (v2.30). When started, it freezes for a few seconds, and then closes itself. After deleting the application data and authorization, the application works for some time (several minutes or even hours), but then the problem occurs again. On Andriod 13 the application worked without problems, and the Web version also works properly. I really hope for a speedy update to the application that will fix this problem.

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  nicholasnovikov · Member · February 12, 2024 at 3:22 pm

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  Version 2.31 fixed the problem.

  Thank you!

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  helper-james · Member · March 19, 2024 at 6:13 pm

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  Awesome! Thanks for letting us know. Please contact us again if you have any other questions or concerns.