Notes disappeared after cleaning history data and cookies

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  aurelienserka · Member · April 6, 2023 at 9:33 am

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  Hello,

  After I deleted my research history and the cookies, when I re connected to simple note (always on my laptop from google), all my notes were lost. I am talking of many months of work here. Please I need your help… really need these notes back !!

  Many thanks in advance

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  johnswift37 · Member · April 7, 2023 at 2:05 am

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  Are you sure you logged in with the Simplenote ID you used to create the notes?

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  aurelienserka · Member · April 7, 2023 at 8:58 am

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  Yes absolutely sure

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  staff-zara · Staff · April 10, 2023 at 3:54 am

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  Hi @aurelienserka 👋

  The number of notes under the Simplenote account linked to your email address (to protect your privacy, we will not share the email address in this public forum) is not zero. Have you tried logging in to https://app.simplenote.com with a different browser or switching to a different network?

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  aurelienserka · Member · April 11, 2023 at 6:08 pm

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  Hello,

  Thank you for your reply. I tried both; with a different browser or switching to a different network but I still cannot see my notes. From my phone I can see a previous saved version (copple of months ago) of my notes but it is absolutely not up to date…

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  staff-zara · Staff · April 12, 2023 at 8:11 am

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  Thanks for the update, @aurelienserka. We sent you an email to follow up with you. Please respond to us whenever you have a chance. Thanks again!

  I’m closing this thread to continue the conversation in email.