No e-mail with code

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  johnfaig · Member · February 16, 2025 at 12:21 am

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  I changed my e-mail address successfully. I tried to use the new email address with my old password and it doesn’t work. When I input my email and password and click the “not a robot” checkbix, it goes back to the login screen.

  I tried to login using the code sent to my email, but it hasn’t come to my Yahoo account despite sending it several times.

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  johnfaig · Member · February 16, 2025 at 12:27 am

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  I received the code, but it didn’t work. When I input it, I get an error message (Login failed, please try again. Start over) above the e-mail textbox.

  I deleted my simplenote cookie and tried again. No luck using either the code or password :-(

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  johnswift37 · Member · February 16, 2025 at 1:16 am

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  Hi @johnfaig. I believe this is sort of normal for Simplenote. You need to wait for help from one of the hosts here. They can manually fix what has gone wrong.

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  johnfaig · Member · February 16, 2025 at 4:27 pm

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  I did one more “request for a code”. The code arrived in my inbox within a few seconds. The code still didn’t work.

  Help!

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  staff-frank · Staff · February 18, 2025 at 4:47 pm

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  @johnfaig We’re sorry to hear you’re still having trouble with the code. We’ll reach out to you directly via email shortly to help troubleshoot this issue.

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  johnfaig · Member · February 21, 2025 at 9:37 pm

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  Have not heard from anyone :-(

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  deepest743528b80f · Member · February 22, 2025 at 3:55 pm

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  I also don’t receive a code to login. @staff-frank could you send me a code to logging?

  Thanks in advance.

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  staff-frank · Staff · February 25, 2025 at 1:05 pm

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  @johnfaig

  Thank you for your patience. The team didn’t receive your request until today, our apologies. I will respond to your email shortly and continue the conversation via email.

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  staff-frank · Staff · February 25, 2025 at 1:07 pm

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  Hi @deepest743528b80f,

  Are you trying to sign up for a new account? If so, please try signing up again through our web app: https://app.simplenote.com/signup/

  If you’ve already signed up but aren’t receiving the confirmation email, please try these steps:

  1. Do a global search in your email account (including spam and junk folders) for an email with the subject line Create your Simplenote Account.
  2. Temporarily disable all extensions in your browser.
  3. Try signing up or logging in using a different web browser.
  4. If possible, try using a different internet connection (e.g., switch from Wi-Fi to mobile data or vice versa).
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  deepest743528b80f · Member · February 28, 2025 at 4:10 pm

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  @staff-frank

  Dear Frank,

  Thank you for your reply. I have tried and it did not work. Could you sent me a email how to get the loggin code? It seems that simplenote don’t send it. I would like to loggin as soon as possible.

  Thanks in advance.

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  staff-fred · Staff · March 4, 2025 at 2:12 am

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  @deepest743528b80f We’ll reach out to your email to help resolve your problem with log in. Thanks for your patience.