Lost notes due to synch error. Can customer service help me recover the note

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  clarkxzhang · Member · August 5, 2023 at 4:56 am

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  Hi,
  I lost several notes I worked on today from 130 to 230 pm. I was in the subway and worked on these notes. When I got off the subway, the sync deleted my notes. I recreated one of the notes but not the other one. The deleted updates from 130 to 230 pm are not listed in the file history.

  Thanks for your help,
  Clark

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  staff-zara · Staff · August 7, 2023 at 4:00 am

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  Hi Clark,

  Sorry about the data loss event. The Simplenote servers are having some performance issues, and the team is investigating. Please bookmark this forum post for updates.

  https://forums.simplenote.com/forums/topic/simplenote-servers-performance-issues-august-2023/

  In the meantime, please have a look at this guide about recovering lost notes: https://simplenote.com/help/#lost. You may want to try again once the server issue has been resolved.