Lost all notes as these were not sent to server for few months!
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I ggot a very very very big problem!
About hhalf year ago when trying to Access my notes online found out that what i have on Phone ia not synced with server. From that time i used to write MANY Very important things on app. Today now i updated app and these notes disappeared! When i launch simplenote got logged out, when logged in got synced with server – where theres no notes from last half year!!!!!!
These were very damn important notes i use your app to make sure i wont lose them with help of server backup but this ia opposite to what happened!!!
How can i restore my notes from local storage which app before update used??
If it was overwritten then this is horrible disaster!
I need help very very much!
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I had phone numbers and contacts to doctors, hospital receipts, usernames to private servers, health things, computer things, innovative devices ideas, tasks to do, things to buy, electronic design tricks, all my most valuable data from last year got lost!!!
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I dont even know when to which doctor i got registered and when to aftend!! Never any Note application made me such disaster problem!
Howto rrestore that data!?
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Hello!
I can see how losing all this information would be so stressful! Let’s see if we can help you restore it.
I’ve checked your account, and I see a number of notes still available in your Simplenote account. If you’ve only tried to log in from your Android device, can you try to log in to your account from the web app at app.simplenote.com to confirm if some of the missing notes are showing here? Make sure you also check the trash on any devices as often notes will show here and can be restored.
I’d like to know which version of the app you were using prior to the update if you remember. I would also advise you to double-check you’ve logged into the exact same account you were using previously. It happens often that when users log back in they forget they had another Simplenote account.
If you see some of your notes, but they don’t show the updated information, look through the history using the ellipsis button (…) and the history option. There’s a slider at the bottom of the page to check previous versions of your notes. You can restore these as needed.
Please note that we do not recommend storing sensitive information here. See more details here: https://simplenote.com/help/#encryption
Thank you!
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Checked online and none of lost data there. Only few new notes from last days and notes from half year ago. None of these from last half year which i written and need.
This ttopic is for sure not solved and i need help very much.
How to get version of app i had.
How to restore that data app used? Why it disappeared why i got logged out afger update? Why my notes were not bing sent to server for half year??
How to restore those notes which app used before update? These are only locally.
None of them are on server or trash of course. I need help in restoration of these.
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There are a few reasons why your Android may not have been able to sync to our servers to save those notes.
Do you use a firewall, VPN, or ad-blocker on your device? Those can interrupt our app and keep it from sending over data.
Do you have consistent internet connection, or has the device been off line for awhile? The app needs a good connection to sync
As for how to restore the notes, checking the web app shows you exactly what we have saved on our servers for you. Since the notes aren’t on our servers, you’ll need to look for any device-specific backups you may have, as the notes at this point seem to have only been in your local app storage. This guide is usually pretty helpful for restoring back ups on Android device: https://support.google.com/android/answer/2819582?hl=en
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I dont use vpn, ad blocker or anything. For some Time app worked well, also new version works well. I dont make any backup why would I make a backup if i had my files in app data cache and dont remove anything. All i did was Just update your app which i trusted.
Why i got logged out and resync to server where these messages do not exist?
Where data stored locally moved?
Device was online all Time with use od Ethernet daily.
How can i get my data back from app cache?
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So? Why i lost half year of very important notes due to regular app update? If something can happen then this stupid app is terrible shit. Write with big letters on main Page that this shit May lose all your data while regular update!!!!! YOU HAVE TO INFORM USERS ABOUT SUCH CASES
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If tthis app loses Half year of data due to regular update THEN ADD THUS INFO TO LOADING SCREEN STUPID
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We are very sorry to hear recovery options have not been successful so far. It is not expected that an app update would cause data loss.
To confirm, you have checked the Trash for the missing entries? To see the notes that are in your Trash, you need to view the “Trash” tag. On Android and iOS, simply return to your main notes list and open the tags drawer. You’ll see “Trash” below the “All Notes” row. In the web app, hover over the tag in your note list, and select Trash.
Notes are stored in a database in the app. There isn’t any way to access them on iOS devices or with the Mac app.
In the Android app, the path to the database is:
data/data/com.automattic.simplenote/simperium-storeHowever, you would need to have a phone with root access in order to see it. This isn’t something we support.
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