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Simplenote Forums Support Login Error on Mobile (both Android and iOS). [Too many log in attempts. Try..]

Login Error on Mobile (both Android and iOS). [Too many log in attempts. Try..]

  • Unknown's avatar
    alsteinish · Member · March 21, 2024 at 2:39 pm
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    Hi! Since around 12 hours ago I can’t login to the mobile app on any of my devices. I’m getting [Too many log in attempts. Try again later.] error.

    Web login (via the browser) still works without issues (including on those same mobile devices where the mobile app doesn’t let me in).

    I use [Log in with email] option.
    Prior to that I had a few mobile devices logged in and working fine. So I thought there might be some limit on how many mobile apps can have an active session. I then did log out from one of the working mobile apps. It didn’t help and now I also can’t log in into the app on the device that I’ve just logged out from for the sake of experiment.

    Could you please help?

  • Unknown's avatar
    johnswift37 · Member · March 21, 2024 at 4:15 pm
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    Hi. Is it possible that you’ve changed your email or password since you last logged in on those devices (might have been a while ago)?

  • Unknown's avatar
    staff-fred · Staff · April 8, 2024 at 6:32 am
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    @alsteinish As @johnswift37 said, if you do have changed your email address, please do let us know. We’ll then need to reach out to you via email to help you resolve your login issues.

    Thank you.

  • Unknown's avatar
    zdenek83955cbb39 · Member · April 14, 2024 at 8:40 pm
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    Hi, @staff-fred – I’ve got a similar issue – too many login attempts on ios app. I switch there between 2 accounts.

    One has the same email as my account here

  • Unknown's avatar
    staff-frank · Staff · April 22, 2024 at 11:46 am
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    @zdenek83955cbb39 We’ll follow up with you via your email so we can help resolve the issue. Note that we’ll write to you from the email address you used for your account in this forum (can be the same with your Simplenote account email or not).

    Please keep an eye out for any emails from the support team in your inbox.

  • Unknown's avatar
    danielkehoe · Member · August 18, 2024 at 12:38 pm
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    I installed the app on a new Mac and attempted to log in and saw this error “Too many log in attempts” on my first attempt to log in. I’ve successfully looged in to the web app and to the app on my old Mac. But when I log out on iOS iPhone I can’t log in because of the error “Too many log in attempts”. And also when I try to log in to the app installed on a new Mac. Is this a known bug? Some help please?

  • Unknown's avatar
    staff-cara · Staff · August 22, 2024 at 6:54 am
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    @danielkehoe We’ll follow-up with you over email too, so please wait for my email.

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  • In: Support
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