LOCKED OUT OF ACCOUNT AFTER CHANGING EMAIL ADDRESS!

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  patbarrynetgmailcom · Member · August 8, 2023 at 1:17 am

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  Calling all Happiness Engineers!

  I AM LOCKED OUT OF MY ACCOUNT AFTER SUCCESSFULLY CHANGING MY EMAIL ADDRESS.

  I got a confirmation message saying my “email has been successfully changed.”

  I did not change the password. 

  NOW I CAN’T LOG INTO SIMPLENOTE!! MY WHOLE LIFE IS IN SIMPLENOTE!  Every account number & password I have is in this app! (It’s SUCH a great app!)

  I’m on my computer in the Chrome browser and I’ve cleared all my cache and cookies.

  When I go to Simplenote.com it auto fills the old email address field with the old email address (even after clearing cache and cookies). So I cleared the field and entered the new email address, and left the password the same. And I got the message: “Could not sign in with the provided email address and password.”
  
  I tried logging in with my old email address & PW and that didn’t work either!
  
  I also tried to get a new password. I clicked the ‘Forgot your password?’ link and entered the new email address. The message was that it would send me a link to reset my password IF that account exists. I never got a message!

  I looked for this issue on the forum and someone else posted it yesterday with no answer. The bot that respondede to the email I just sent to Support said other users and “Happiness Engineers” will be able to assist me further.

  THIS IS URGENT FOR ME! PLEASE HELP!!

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  patbarrynetgmailcom · Member · August 8, 2023 at 1:41 am

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  NOTE: I was able to get in on my iPhone & iPad. I downloaded the desktop app for Windows & was able to get in.

  I STILL CANNOT LOG IN TO THE WEB VERSION!

  I’m not as panicked because I can actually get at my notes, but I really have liked being able to access them on the web no matter where I am, and being able to access REVISION HISTORY.

  I still want support for that reason.

  Thanks!

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  sandymcfadden · Member · August 9, 2023 at 1:53 pm

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  Hi there, I’m following up with you over email to help get this resolved. You should see the message soon, please respond there. Thanks!

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  eclecticshark990aa5c6bf · Member · January 19, 2025 at 9:29 pm

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  hi, i have the same problem. (i created another thread). My web account is locked. (i can still use the mobile version & PC version tho)

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  68135816sylk0s · Member · January 19, 2025 at 10:51 pm

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  I also have this issue with the web version and there was an issue with the original email sent to me. Could it please be re-sent to me email?

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  staff-fred · Staff · January 23, 2025 at 5:13 am

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  @eclecticshark990aa5c6bf @68135816sylk0s We’ve just replied you here.

  Please keep an eye out any emails from the support team in your inbox.

  Thank you!