I changed my e-mail and I can’t log in on the web
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Hello. Recently I changed the e-mail of my Simplenote account and since then I can no longer log in on the web version of the service. But I still can log in in my Simplenote Android app. Please provide a solution to this issue.
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I changed my email MONTHS ago. Got the confirmation email from Simplenote that it was changed. When I couldn’t sign in, the forget password for my new email address never came. But when I tried with my old email, it was sent there. This means they rolled back to MONTHS ago. Guys, you should all export your data if you can. I lost all my data. Support has been radio silent. You guys shouldn’t hang around to find out.
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For those visiting this thread, note that the web server has been down since Jan. 18. See this thread: https://forums.simplenote.com/forums/topic/500-internal-server-error-the-server-has-either-erred-or-is-incapable-of-perform/#post-1799
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@shawntim I just replied to your thread here and we’ll be in touch soon.
@aa3103 and @0whfq7pfi, can you both please confirm if you have also changed the email address for your Simplenote accounts, at some point? If that is the case, we will need to follow up with you via email if you still have a problem logging in.
@johnswift37 Thanks for linking the thread! The web app should be up and running now.
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@aa3103 Sorry, I just read again, and you did mention that you have changed your email address, so we’ll be reaching out to you via your email. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Simplenote account email or not).
Please keep an eye out any emails from the support team in your inbox.
@0whfq7pfi If you also have changed your email for the Simplenote account, please let us know here so we can also follow up with you. Thanks.
Simplenote Support Forums 