I can’t log into my account!

  • Unknown's avatar
    asperipeciasdeeureka · Member ·

    I’ve been trying to log into my account for three hours, but nothing works. I changed my e-mail address because the old one no longer existed, I confirmed the change of e-mail address, everything went well, but now nothing works. I put in my new e-mail address and the right password, but I can’t log in at all

  • Unknown's avatar
    johnswift37 · Member ·

    Hi. This appears to be “normal”. A change of password or email address somehow does not propagate to the web app server without help from Support. If you try one of the device-specific apps (they’re on iOS, Android, Mac, Windows, and Linux), that should work until someone can fix your acxount.

  • staff-fred · Staff ·

    Yes, @johnswift37 is correct.

    There might be a problem with your account when you change your email address @asperipeciasdeeureka

    We’ll follow up with you via your email so we can help resolve the issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Simplenote account email or not).

    Please keep an eye out any emails from the support team in your inbox.

    Thank you!

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