I can no longer access my notes after changing the email address of my account

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  smoothhat5691 · Member · July 19, 2023 at 12:18 am

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  Hi,

  I have changed the email address of my account because the old one would become obsolete. Since then, it is impossible to connect or reset password with the new email adress and I no longer have acces to my notes on the former one. Is it still possible to get access to my account to retrieve my notes?

  Many thanks in advance for your support!

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  mikerockwell · Staff · July 20, 2023 at 4:28 pm

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  Hi there!

  Since this is an account-specific issue, I’ll reach out to you by email to continue from there. You should expect a message in your inbox shortly. :)

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  danifrancelos · Member · July 20, 2023 at 6:14 pm

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  Hi!

  I have the same problem. I can access via android app, but can’t open it on web after change my email.

  Thank you in advance for your help.