I am unable to log in because the email address on my account has been disabled.

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  pokoteng66 · Member · May 15, 2023 at 6:44 am

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  I tried to log in to my old account, but I received the following message and couldn’t log in: ‘Your password is insecure and must be reset. Passwords must be between 8 and 64 characters long and may not include your email address, new lines, or tabs.’

  However, the email address associated with my old account has been deactivated, so I can’t change my password. Is it possible to change the email address associated with my old account?

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  staff-fred · Staff · May 17, 2023 at 7:44 am

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  Hi @pokoteng66

  Thanks for reaching out.

  We have contacted you on your email to talk more about your problem. We can continue our discussion there. Thanks again.