could not log in with provided credentials

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  darrellk1 · Member · September 4, 2025 at 4:14 pm

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  Hi,

  I added the windows app to a new laptop. When I try to log in, I get the error listed in the topic title. I tried to change the password but I get the same error. I have the app on my phone and another laptop and have no issues. For whatever reason, the app on the new laptop does not recognize my email address. Has anyone experienced this issue?

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  astral329 · Member · September 6, 2025 at 8:33 pm

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  I’m having this problem as well. I use the web app on my laptop and the mobile app on my phone. However, when I try to log in through the app on a new device, it says the same error, “Could not log in with the provided email address and password”, even though it’s the same exact log in I used previously?

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  johnswift37 · Member · September 6, 2025 at 11:15 pm

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  I wonder if the operating system on your new devices may implement some enhanced security feature that prevents transmitting the login information.

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  balloonshyba56489bba · Member · October 31, 2025 at 10:51 pm

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  I’m also having this issue. I logged into the browser no issues but cannot log into the windows 11 desktop app

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  johnswift37 · Member · November 1, 2025 at 10:32 am

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  @balloonshyba56489bba. Have you maybe changed your Simplenote password?

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  voidclassybf6c172762 · Member · November 7, 2025 at 9:59 pm

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  I’m seeing the same issue – I am currently logged-in on my phone and in the web browser, but when I try to login to the desktop app, after entering my email address, it comes up with the same error message as above – there is no request for password, this happens just with the email address. I am planning on using the desktop app to import txt files as notes. I just have to get past the login screen with my email so it will ask me for my password.

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  skiped37ac247f8 · Member · November 9, 2025 at 10:53 pm

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  On version 2.32.2 of the Simplenote app for Windows, I also see “Could not log in with the provided credentials” when I try to login. (Although using the same password I can login through a Web browser.)

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  yorus · Member · November 12, 2025 at 7:34 pm

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  Same problem here. Login to Simplenote in web or Linux app fail. I use the WordPress Login. In my smartphone works well.

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  yorus · Member · November 12, 2025 at 8:03 pm

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  Just to narrow it down, I have a lot of trouble with the captcha, and I think that’s what ultimately fails.

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  johnswift37 · Member · November 12, 2025 at 11:34 pm

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  Hi @yorus. I found that I had to turn off “prevent cross-site tracking” in the browser to use the captcha successfully. I suspect that one site sets a cookie indicating success, and the other site has to be able to read it. If it cannot read the cookie, it asks for another try.

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  yorus · Member · November 13, 2025 at 3:21 pm

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  Thanks! I’ll try It at home tomorrow and hope It works.

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  yorus · Member · November 14, 2025 at 7:32 pm

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  Confirmed. In my case, in Firefox I have to go to the shield next to the page’s URL, click it, and disable ‘Enhanced Tracking Protection.’ Thanks again, @johnswift37.

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  staff-fred · Staff · November 19, 2025 at 6:05 am

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  @yorus Glad to hear you managed to log in! Thanks for the tips, @johnswift37!

  For others still having trouble logging in from the desktop app, especially Windows users, could you please check whether you’re using an antivirus or Firewall apps?

  Try disabling them temporarily and see if you’re able to log in then.

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  skiped37ac247f8 · Member · November 21, 2025 at 9:00 pm

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  It’s fixed! Thanks,

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  staff-fred · Staff · November 27, 2025 at 7:09 am

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  @skiped37ac247f8 Awesome! Glad to hear it’s fixed for you. Thanks for the update!