Can’t login on new iPad

• 

  snoopymanintxgmailcom · Member · January 28, 2024 at 1:38 am

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  Just swapped out my iPad and can’t login using my email and password that has worked before. I tried to reset password but that doesn’t work either. It works on all my other devices just not on my iPad. Any help would be greatly appreciated.

• 

  staff-fred · Staff · February 1, 2024 at 6:29 am

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  @snoopymanintxgmailcom Can you please confirm if you’re also able to log in from the web app at https://app.simplenote.com/login/?

  If so, does this issue with logging in is only specific on your Simplenote app on the iPad?

  Can you please let us know the following:

  • what’s the specific iPad you’re using
  • its operating systems versions
  • the Simplenote version on your iPad

  Also, have you changed your email address at some point in the past?