Can’t login on desktop app, the web app has no connectivity

  • Unknown's avatar

    I created an account and downloaded the desktop app. I had trouble logging into the desktop app so I reset the password. Then the web app and the desktop app wouldn’t sync since the desktop app had no connectivity (keep in mind that I am connected to internet during all of this). After a while, new notes would finally start to sync. Then I tried to install the desktop app on my other machine. Couldn’t log in again. So I deleted my account and created one from scratch. Now I can’t login on any machine through the desktop app and the web app has no connectivity and can’t sync anything, the arrows just spin indefinitely.

  • Hi @kimikimar,

    Just so we’re on the same page, would you explain what exactly happens when you can no longer log in? Would you share any error messages you are getting?

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