Can’t login even I know the password

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  eslamxashraf · Member · June 27, 2025 at 3:35 am

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  I am unable to login even I know the password. I no longer have access to my email, and the password is my only way to login. On both browser & mobile, I get the message “Could not log in with the provided email address and password”

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  staff-eleanor · Staff · June 27, 2025 at 8:07 pm

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  Hi there, @eslamxashraf! Please see the login guide for the option to login with password only on the web: https://simplenote.com/help/#log-in

  Give that a try and let us know if you still need help with the login for your account.

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  eslamxashraf · Member · June 28, 2025 at 1:13 pm

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  Hi @staff-eleanor yes still the same issue

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  eslamxashraf · Member · June 30, 2025 at 11:16 am

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  @staff-eleanor

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  staff-frank · Staff · July 2, 2025 at 2:05 pm

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  Hi @eslamxashraf,

  Normally, the next step would be to reset the password using our form here: https://app.simplenote.com/forgot/.

  However, that process sends a reset link to the email address registered to the account. For security and privacy, the email address is the only identifier we use for an account.

  If access to the account’s email address is lost and the password is not working, we unfortunately have no way to verify ownership and restore access to the account.