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Simplenote Forums Support can’t login

can’t login

  • Unknown's avatar
    thinksync0b725928dc · Member · February 5, 2024 at 8:58 am
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    I cannot login to simplenote.
    I can’t reset my password.
    I can’t re-create one.
    I can’t seem to contact them, so I’m posting this in this forum.

  • Unknown's avatar
    johnswift37 · Member · February 5, 2024 at 11:39 am
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    Hi. If you’re trying to use your WordPress login, I believe it is currently disabled, as described here: https://forums.simplenote.com/forums/topic/cannot-login-with-wordpress-anymore/#post-1933.

  • Unknown's avatar
    cd1aw6qk0 · Member · February 5, 2024 at 1:48 pm
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    I cannot login because Simplenote’s recaptcha is misconfigured, and displays error “Invalid domain for site key”.

  • Unknown's avatar
    johnswift37 · Member · February 5, 2024 at 4:31 pm
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    Hi @cd1aw6qk0. I just tried logging in to the Simplenote web app and the (new) recaptcha worked for me. You might try again.

  • Unknown's avatar
    cd1aw6qk0 · Member · February 5, 2024 at 5:48 pm
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    Still happening, even with 3rd party cookie protection disabled.

    Tried clearing cookies and using incognito tab, no change in behavior.

  • Unknown's avatar
    staff-fred · Staff · February 7, 2024 at 7:56 am
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    @thinksync0b725928dc Have you changed the email address for your Simplenote account by any chance? We’ll also follow up with you via your email so we can help resolve the issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Simplenote account email or not).

    @cd1aw6qk0 If you haven’t yet, can you please try with another browser and see how it goes? Also, did you try to log in with WordPress.com or do you log in with a Simplenote account email and password?

  • Unknown's avatar
    klidaroe · Member · February 10, 2024 at 12:27 am
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    admins help me, i can’t log in my 9 year old account.

    i’ve been trying to log in onto my account, same username same password, and it seems that it is not accepting it, reset password option is not available for i have lost access to my account for a very long time and i have not changed anything on that account.

    please help me, my notes are very dear to me

  • Unknown's avatar
    staff-fred · Staff · February 12, 2024 at 5:25 am
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    @klidaroe We’ll follow up with you via your email so we can help resolve the issues. Note that we’ll write to you from the email address you used for your account in this Forum (and we couldn’t see any Simplenote accounts associated with that).

    Please keep an eye out any emails from the support team in your inbox. Thank you.

  • Unknown's avatar
    klidaroe · Member · February 13, 2024 at 8:54 am
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    i don’t have an access to my old email, email me on this one instead please

  • Unknown's avatar
    admincf838d03f2 · Member · February 13, 2024 at 12:03 pm
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    Same issue here – no access, the captcha fails to show leaving the ‘Log In’ button nothing but an image.

    Tried several different browsers, Chrome, Firefox, Edge – all display the same behavior. Please Help!

  • Unknown's avatar
    staff-fred · Staff · February 15, 2024 at 6:09 am
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    @klidaroe We’ve already sent an email your way, to the address linked with your WordPress.com account that you used on this Forum. Could you kindly take a moment to check it and send us a reply?

    If it hasn’t arrived, please tell us right here. If there’s another email address where we can contact you, feel free to share it here, too. Only our staff will be able to see your email. Thanks a lot!

  • Unknown's avatar
    staff-fred · Staff · February 15, 2024 at 6:10 am
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    @admincf838d03f2 Did you change your email address for your Simplenote account, at some point?

    We’ll also follow up with you via email so we can help resolve the issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Simplenote account email or not).

    Please keep an eye out any emails from the support team in your inbox.

    Thank you!

  • Unknown's avatar
    steveswartz33 · Member · June 21, 2024 at 2:25 am
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    Can’t get past login. Put in username and pW. I think Captch is just not visible in my browser. This only hap[pens on some devices. This one is Firefox on Linux Mint.

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  • In: Support
  • 7 participants
  • 12 replies
  • Last activity 2 years
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