can’t log in the web after email change (can log in the PC & android tho)

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  eclecticshark990aa5c6bf · Member · January 19, 2025 at 9:22 pm

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  i see several people have had the same prob.

  i can still log in on the PC version & the Android version.

  your web site sends me a code. but when i enter it, i still get an error. many times.

  looks like my web account is blocked.

  please help.

  thanks

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  68135816sylk0s · Member · January 19, 2025 at 10:54 pm

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  Same – this issue seems to still exist for some reason even thought there was an issue with this a year ago?

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  johnswift37 · Member · January 19, 2025 at 11:40 pm

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  Hi. This is a long-standing issue with the way email and password changes are managed across the Simplenote apps. It seems like the only fix is direct intervention by a support person on this forum. Please be patient.

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  staff-fred · Staff · January 23, 2025 at 5:13 am

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  @eclecticshark990aa5c6bf @68135816sylk0s We’ll follow up with y’all via your email so we can help resolve the issues. Note that we’ll write to you from the email address you used for your account in this Forum (can be the same with your Simplenote account email or not).

  Please keep an eye out any emails from the support team in your inbox.

  Thank you!