Can’t log in (login always asks for verification, password change “failed”)
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Hi, dear Simplenote team!
Can you have a look please at the simplenote account that is using the same email address as this account?
It’s an old user (I have a new one, too). I wanted to archive the old, but for this I need to access it. I’m stuck in a cycle.
- login always asks for verification
- password change says: “Password change failed.”
Please help me fix it! 🙏
Martin
(And while we are on it: When will there be a cheap subscription, so that I can cover the costs that my usage causes? Still wondering… I filled out the survey a while ago.)
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Hi. Could you please mention whether you’re using the Simplenote app or the web app, and on what device or computer. I can export all my notes from the web app, app.simplenote.com. It’s in the Settings menu, under Tools.
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Hi John! Thank you for trying to help! 🙏
My problem is: I simply can’t log in in the first place, at all.
I definitely need the help by the staff.
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Hi @mksimplenote! I have gone ahead and processed the verification for you on our end for the same email you used to log in to this forum.
See if you can log in to Simplenote now.
Simplenote Support Forums 