Can’t log in after changing email address

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  vctdr · Member · August 6, 2023 at 2:46 pm

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  Hello,

  I’m locked out of my account after changing my email address. The connection with the new e-mail address doesn’t work.

  I’m trying to log in with the web browser.

  Each time I tried to connect with the old e-mail address, it sent me a confirmation e-mail (to validate the old e-mail address). I reset the password. Now it logs me out immediately after the log in.

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  sandymcfadden · Member · August 8, 2023 at 2:20 pm

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  Thanks so much for reaching out. In order to best help you I’m following up over email and we can work to get this resolved. When you receive it please respond to the email sent.

  Thank you again!

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  mat1024 · Member · August 8, 2023 at 3:42 pm

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  same for me and no one answers my thread

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  sandymcfadden · Member · August 8, 2023 at 4:00 pm

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  Hi mat1024, I’ve followed up with you over email as well now.

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  vctdr · Member · August 8, 2023 at 4:31 pm

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  Thanks to your help by email, I can now log in.

  Thank you very much.

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  vctdr · Member · August 8, 2023 at 4:35 pm

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  Mark as resolved.

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  airkissingstory · Member · August 13, 2023 at 4:33 pm

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  Hi, I have same issue.
  Can you please rivolve it? Thank you!

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  staff-fred · Staff · August 30, 2023 at 9:33 am

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  @airkissingstory I see that you’ve already gotten an answer here. You also confirmed via email that you already managed to log in (thanks for letting us know!).

  I’m going to close this thread now.

  For others who happens to get here and has similar issue, please feel free to open a new thread and we’ll be reaching out to you. Thanks!