Can’t log in

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  nosodium · Member · April 29, 2025 at 1:54 pm

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  From the web I can [try to] log in with my password but Simplenote logs me out immediately.

  When I try to log in via email I enter the code given but receive the message:
  Login failed, please try again.

  I am still logged into the MacOS app and was fortunately able to download my notes but at this point I just want to log in so that I can close my account. This was once a wonderful program but no longer.

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  staff-bluejay · Staff · April 29, 2025 at 5:27 pm

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  Hi @nosodium,

  Are you still seeing this issue? We’ve seen other users having temporary issues with logging in that resolved itself after a while.

  If you’re still having issues, please check the following:
   
  1. Do you perhaps have a firewall, VPN, or ad-blocker active on your device that could interrupt your network connection?
  2. Please also check your primary WiFi connection. In particular, please see if it has any sort of ad-blocking or filtering installed on it. One example would be this: https://pi-hole.net/
   
  You can also try connecting to a different network or even to mobile data. Then, please see if the issue doesn’t occur with that connection.

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  neoshells · Member · May 6, 2025 at 2:21 am

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  Im having thiw issue too. Identical.

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  neoshells · Member · May 6, 2025 at 2:22 am

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  Im having this issue too. Identical.

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  staff-fred · Staff · May 7, 2025 at 4:02 am

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  @neoshells Have you changed your email address at some point? If so, we can reach you out on your email to help resolve your account issues.

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  neoshells · Member · May 8, 2025 at 9:49 pm

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  yes, i changed my e-mail 2 or 3 days before have this issue

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  nosodium · Member · May 8, 2025 at 10:10 pm

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  There are a slew of problems associated with logins. I tried all sorts to things to try to get this to work and finally just gave up. I am now using Joplin, which may not be as elegant and requires some fiddling to sync among platforms, but when I WAS still using SimpleNote I had problems with both the electron and web versions on both Mac and Linux. Your developers need to look at whatever they did about 6 months ago to screw up logins. Start there.

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  staff-frank · Staff · May 12, 2025 at 4:44 pm

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  Hi @neoshells,

  Thanks for confirming that you recently changed your email address. I’ve now reached out to you directly via email to help resolve the account issues you’re experiencing. Please check your inbox for my message.

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  staff-frank · Staff · May 12, 2025 at 4:48 pm

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  Hi @nosodium,
  
  I’m sorry that you had to switch to another app, but I appreciate you taking the time to provide this detailed account, as it helps us identify areas for improvement.

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  sheepclear80ae85d788 · Member · May 13, 2025 at 8:52 am

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  Dear @staff-frank,

  I’m experiencing the same issue. I recently changed my email address, and now the web app logs me out immediately after I try to log in. Could you please assist me with this?

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  staff-frank · Staff · May 13, 2025 at 5:27 pm

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  Hi @sheepclear80ae85d788,

  I’ve now reached out to you directly via email to help resolve this. Please check your inbox for a message from me.