Cannot log in manually, with link, or with code

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  practicallygleaming8be7aa08e9 · Member · May 21, 2025 at 9:00 pm

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  When i try to log into simplenote using me email a link is sent to my email as well as a code. When i click the link to log in i get a message that says “Sorry, we had trouble logging you in. Please try again.” when i try to enter the code manually from the email I get the same message. I have forgotten my password and gone to change it after this issue kept happening but now loging in with the passowrd also doesnt work. I want to log into the desktop app. this issue happens on the desktop app and the browser.

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  staff-joey8 · Staff · May 22, 2025 at 1:26 pm

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  Hi there, @practicallygleaming8be7aa08e9

  Can you confirm if you are able to log in via our mobile apps?

  I’m just trying to narrow down it this might only be an issue on our web and desktop apps

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  practicallygleaming8be7aa08e9 · Member · May 22, 2025 at 8:30 pm

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  I am not able to log in on the mobile app either on iOS. “I get a message that says sorry we are having problems. please try again later.”

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  staff-eleanor · Staff · May 23, 2025 at 4:32 pm

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  Thanks @practicallygleaming8be7aa08e9 for the additional info. Since this question is related to passwords we’ve sent you an email to continue troubleshooting this one.