Cannot log in after changing email address

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  simplicitysarris · Member · February 22, 2024 at 3:05 am

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  I changed the email address associated with my simplenote account, and now when I try to sign it, I get the message “Could not sign in with the provided email address and password.” When I enter my email address to reset the password, I don’t get a reset email. (checked spam already.)

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  staff-fred · Staff · February 22, 2024 at 5:09 am

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  @simplicitysarris We noticed you’ve already reached out via email so we’ll respond to that shortly to help you resolve your account issues. Thanks for contacting us!

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  inniger5 · Member · February 26, 2024 at 3:12 am

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  I changed the email address associated with my simplenote account, and now when I try to sign it, I get the message “Could not sign in with the provided email address and password.” When I enter my email address to reset the password, I don’t get a reset email. 

  I am able to login using my old email, but all of my notes are gone. I need some assistance to get back my notes.

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  staff-fred · Staff · February 29, 2024 at 6:31 am

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  @inniger5 We noticed the email you sent us, so we’ll follow up with you there to help resolve the issues.

  Thanks for reaching out!