cannot browser login after email address update

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  caputmortuum3 · Member · July 23, 2023 at 10:43 am

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  Hi,

  I updated my email address.

  I can access my account with the new email address on the Android app.

  I cannot access my account with the new email address from a browser.

  Looks like I am not the only one with this issue.

  Please contact me by forum DM so we can fix it ( I think the support staff needs to manually update my new email address on their servers).

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  caputmortuum3 · Member · July 24, 2023 at 3:42 pm

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  Hi, can anyone help?

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  feanlau · Member · July 24, 2023 at 4:39 pm

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  the same error I am facing, Could anyone please help to fix this or check my account?

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  staff-frank · Staff · July 26, 2023 at 1:45 pm

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  Hi! Since this is an account-specific issue, I’ll reach out to both of you by email to continue from there. You should expect a message in your inbox shortly. :)

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  rahshawn54 · Member · July 26, 2023 at 1:57 pm

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  same problem here.. can you please help?

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  staff-zara · Staff · July 27, 2023 at 5:41 am

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  Hi @rahshawn54 👋 I dropped you an email and requested some account details. Please respond to the email from your Simplenote account email address and we’ll look into that for you. Thanks!