Android App Stops Working

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  gregb1104c5ed47d5ac · Member · November 8, 2024 at 10:55 pm

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  I have 3 Android devices and all 3 are getting pop-up messages stating the App Stopped Working and it wants to close the App.

  it happens every 5 seconds. I uninstalled the app and reinstalled it and it still does the same thing. Very annoying.

  How can this be fixed?

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  staff-frank · Staff · November 12, 2024 at 1:30 pm

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  Hi there,

  In order to investigate this, can you please share a few more details? We’ll need the following:

  • What devices you use Simplenote on
  • Their Android versions
  • The Simplenote versions on each
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  gregb1104c5ed47d5ac · Member · December 6, 2024 at 9:23 pm

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  Samsung A03 (I have 2 of them)

  Android 13

  Simplenote 2.35 (179)

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  staff-frank · Staff · December 12, 2024 at 7:24 am

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  Thanks for providing those details.

  Our developers are investigating the issue you’ve reported.

  To help us narrow down the cause, please clarify if the app crashes immediately after launch or after you’ve signed in to your account.

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  gregb1104c5ed47d5ac · Member · December 17, 2024 at 3:51 am

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  Neither of those are correct. I’m using the app so I’m logged in all the time, I just type a PIN. No it does not crash immediately. I get the error message about every 5 to 10 seconds. “Simplenote isn’t responding. Close. Wait.” When I hit Wait, it just pops up again in 5 to 10 seconds. Very annoying. Have you fixed it? Let me know what to do.

  Greg

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  gregb1104c5ed47d5ac · Member · December 17, 2024 at 4:09 am

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  I have a 10.1″ Tablet with Simplenote in it.

  Device: Atozee YQ 10S_MAX

  Android 13

  Simplenote Version 2.35

  It does NOT have this problem.

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  gregb1104c5ed47d5ac · Member · December 22, 2024 at 11:49 pm

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  I’m not seeing any thing new in your email.

  tithe problem continues.

  Greg

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  gregb1104c5ed47d5ac · Member · December 29, 2024 at 9:43 pm

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  Any progress on fixing this issue?
  Greg

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  staff-frank · Staff · January 7, 2025 at 10:48 am

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  Hi! Thank you for your patience with my reply. We’re currently catching up on a high volume of emails after being away for the holidays.

  Thanks for clarifying those additional details. I have forwarded this information to our development team.

  We’ll let you know as soon as they have an update for us.

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  gregb1104c5ed47d5ac · Member · January 29, 2025 at 2:28 pm

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  Guys,

  This issue has been ongoing for months now without resolution. It’s so bad, I can’t use the app in my Android devices. The notice that Simplenote has stopped working pops up every few seconds. I would think an issue this bad would be top priority.

  I’ve had to switch to Google Tasks for all of my daily tasks, groceries, medications, and so forth.

  Please get back to me on this.

  Greg

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  staff-fred · Staff · February 4, 2025 at 4:38 am

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  @gregb1104c5ed47d5ac We’ll reach out to you via email so we can help resolve your issues from there. Please keep an eye out any emails from the support team in your inbox.

  Thank you.