All notes disappeared after logout & login

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  quicklydeerf88d4679c2 · Member · January 28, 2025 at 6:14 pm

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  After I encountered a sync issue, I logged out & in (at all devices).

  Now I see nothing. It seems my clients got a severe connection issue to Simplenote servers (no issues with my internet connectivity)

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  johnswift37 · Member · January 28, 2025 at 8:02 pm

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  Hi. This is likely because you cannot access the server at simperium.com. Try entering simperium.com in a browser; you should see a welcome page.

  You could try accessing a different network, to see if it works better.

  Please identify your country and internet provider, so we can try to figure out where/why this is happening.

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  monbidoux · Member · January 29, 2025 at 3:50 pm

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  Just installed KDE Neon Plasma 6 and there is no more data online.

  Have never experienced this in the years using your service.

  Fortunately, have Simplenote Android app., and data is still available there.

  Writing from Arkansas.

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  quicklydeerf88d4679c2 · Member · January 29, 2025 at 3:53 pm

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  The pproblem was bad access ti simperium.com. After using a VPN I managed to access it again

  Thanks!

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  monbidoux · Member · January 29, 2025 at 5:14 pm

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  Never had to use a VPN to access Simplenote online.

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  agilehappilyf83e0593ec · Member · January 29, 2025 at 5:29 pm

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  I have the same problem. Cannot access simperium.com. I’m in Indonesia using Indosat HiFi (https://hifi.ioh.co.id/)

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  ddelanghe2 · Member · January 29, 2025 at 10:07 pm

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  I have the same problem. Sync is spinning on Simplenote program Windows 10. My internet is fine (or I couldn’t be posting here). Logging into https://app.simplenote.com/ it shows no server connection and none of my notes are there.

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  monbidoux · Member · January 30, 2025 at 6:34 pm

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  Something is definitely awry.

  Can’t log in with Windows app., nor change account password.

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  aisyahgunung · Member · January 30, 2025 at 7:11 pm

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  I am having the same issue. Notes on iPhone, macbook, and ipad are all different. And after logging out on macbook and relogin my notes are all gone!

  please fix asap

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  aisyahgunung · Member · January 30, 2025 at 8:34 pm

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  issue is definitely because of Indonesia access problem, with von issue is solved

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  staff-fred · Staff · February 5, 2025 at 1:28 am

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  For everyone who still has an issue with sync, please try to access simperium.com at a web browser as suggested by @johnswift37 here and let us know the result.

  We’ve heard from some of you about this problem, but a few have already regained access. If you’re still having trouble, let us know here. We’ll then reach out to you via email to help troubleshoot further. Thanks!

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  monbidoux · Member · February 5, 2025 at 2:03 am

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  Too late for me.

  After years of impeccable service… with so many notes at stake…

  Sadly, had to move on to another service.

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  staff-fred · Staff · February 11, 2025 at 6:17 am

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  @monbidoux The sync issue should be resolved now. We encourage you to give it a try if you haven’t done so yet and let us know if you’re still experiencing any problems.

  We understand if you’ve already decided to move on to another app at this point. However, if you choose to use our service again in the future, we’ll be glad to assist you!

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  monbidoux · Member · February 11, 2025 at 6:29 pm

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  Thanks for the invite.
  The free ride was good while it lasted.
  Not planning on coming back anytime soon.

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  staff-fred · Staff · February 13, 2025 at 5:31 am

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  We understand. Thanks for trying Simplenote!