All my notes have vanished!
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Hi,
I’m facing an issue with SimpleNote – all my notes have vanished! It’s causing me some serious stress because I rely on these notes for work and personal organization.
Has anyone else had this problem and found a solution? Please share your advice!
Thanks,
Joynal
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Hi Joynal! Checking the email with your username @joynaluu5ed07e2eea I see what you mean. While our records indicate you have 200+ notes saved to our servers they aren’t showing in the app itself. I’ve reached out to our team to investigate so we can help get them working once more. We’ll update you here as we know more, or reach out by that same email if we need any further details from you to help resolve this.
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@joynaluu5ed07e2eea our team has some further questions for you to help get this resolved. I’ve sent an email to the address on file for @joynaluu5ed07e2eea so we can do that. Please, do let me know here if you don’t get it shortly.
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I have exactly the same problem – the app on Windows (Windows 10, Chrome) stopped synchronising, I logged out and when I log back in all of my notes have vanished.
I can access my notes in Android for now, but this has me worried. -
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Hi, the web app in the browser, but the Windows app has the same problem. If I click the menu bottom in the top left, at the bottom it shows a crossed out signal symbol; hovering over this gives a pop up which says “Simplenote hasn’t communicated with the server in a while”. My internet connection seems fine though.
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Simplenote Support Forums 